Remote Treasury Tax Customer Care Specialist

State of Michigan; Dimondale (MI); Híbrido; USD 42 000 - 60 000; Tempo integral

Resumo da oferta

The State of Michigan’s Treasury Customer Service Representative role focuses on assisting taxpayers via phone and written communication. You will review and process tax forms and correspondence, with heavy phone and computer workloads and a need for reliable, customer‑oriented service.

Position may offer remote work up to five days weekly for residents of Michigan, with some onsite requirements and a secure workspace.

Qualificações

• Educational level typically acquired through completion of high school.
• One year of experience responding to customer inquiries.
• Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6.
• Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7.
• Four years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 7 or one year equivalent to a Treasury Customer Service Representative 8.

Responsabilidades

• Provide customer service to taxpayers through verbal and written communication.
• Review and process tax forms and correspondence.
• Extensive phone and computer work is required.
• Business tax knowledge is desirable.

Conhecimentos

Customer service

Communication skills

Team orientation

Formação académica

High School diploma

Descrição da oferta de emprego

The State of Michigan’s Treasury Customer Service Representative role focuses on assisting taxpayers via phone and written communication. You will review and process tax forms and correspondence, with heavy phone and computer workloads and a need for reliable, customer‑oriented service.

Position may offer remote work up to five days weekly for residents of Michigan, with some onsite requirements and a secure workspace.