Treasury Customer Service Representative 6-9

State of Michigan; Dimondale (MI); Hybrid; USD 42,000 - 60,000; Full time

Job summary

The State of Michigan’s Treasury Customer Service Representative role focuses on assisting taxpayers via phone and written communication. You will review and process tax forms and correspondence, with heavy phone and computer workloads and a need for reliable, customer‑oriented service.

Position may offer remote work up to five days weekly for residents of Michigan, with some onsite requirements and a secure workspace.

Qualifications

• Educational level typically acquired through completion of high school.
• One year of experience responding to customer inquiries.
• Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6.
• Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7.
• Four years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 7 or one year equivalent to a Treasury Customer Service Representative 8.

Responsibilities

• Provide customer service to taxpayers through verbal and written communication.
• Review and process tax forms and correspondence.
• Extensive phone and computer work is required.
• Business tax knowledge is desirable.

Skills

Customer service

Communication skills

Team orientation

Education

High School diploma

Job description

Are you currently looking for a career helping others? Are you someone who has a strong work ethic, excels at providing outstanding customer service, is honest, dependable, and team-oriented? The Business Taxes Unit within the Tax Administrative Services Bureau is looking for individuals with those attributes to add to their Business Taxes teams with a focus on Registration, Flow-Through Entity Tax, and Corporate Income Tax.

The primary function of the Treasury Customer Service Representative is to provide customer service to taxpayers through verbal and written communication and to review and process tax forms and correspondence. Extensive phone and computer work are required. Business tax knowledge is desirable.

If you think that this Customer Service Representative position in the Business Taxes Unit sounds like it could be a great fit for you.

Education

Educational level typically acquired through completion of high school.

Treasury Customer Service Representative 6

One year of experience responding to customer inquiries and resolving problems.

Treasury Customer Service Representative 7

Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6.

Treasury Customer Service Representative E8

Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7.

Treasury Customer Service Representative 9

Four years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 7 or one year equivalent to a Treasury Customer Service Representative E8.

Work must be performed in the state of Michigan

To perform the duties and responsibilities of this position, all work must be performed in Michigan. If you currently reside outside of the State of Michigan, you must commute to Michigan to perform the responsibilities and duties of this position at your official work location.

Remote Work

To perform the duties and responsibilities of this position, all work must be performed in Michigan. If you are a State of Michigan resident, this position is eligible for remote work up to five days per week. Please note that occasional onsite work will be required. Additionally, the selected candidate must have a secure, safe and appropriate designated workspace that allows privacy and prevents distractions while performing the duties of this position, as well as secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Remote Work approval is at the discretion of the appointing authority and is subject to change and can be ended at any time for any reason. Please note that remote work is not available if you reside outside of the State of Michigan.

E-Verify

The Michigan Department of Treasury participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.

Interviews

Interviews may occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview.

Fingerprinting

This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075.

View the job specification at: Treasury Customer Service Representative.