Remote Treasury Customer Support Specialist

State of Michigan; United States; Hybride; USD 36 000 - 56 000; Plein temps

Avantages offerts par ce poste

Remote work up to five days per week

Résumé du poste

The State of Michigan Treasury is seeking a Treasury Customer Service Representative to assist taxpayers by handling written and verbal inquiries, reviewing and processing tax forms, and delivering timely support. This role emphasizes accuracy, teamwork, and service mindset in a fast-paced environment.

Remote work is eligible up to five days per week for Michigan residents, with occasional onsite presence and a secure workspace requirement; training and onboarding will be provided through Teams

Qualifications

• Education level typically acquired through completion of high school.
• One year of experience responding to customer inquiries and resolving problems (Treasury Customer Service Representative 6).
• Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6 (Treasury Customer Service Representative 7).
• Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7 (Treasury Customer Service Representative E8).

Responsabilités

• Be the friendly point of contact for taxpayers, helping them through written and verbal communication, and reviewing and processing tax forms and correspondence.
• Handle phones and computers to ensure taxpayers get the support they need in a fast-paced, team-driven environment.

Description du poste

The State of Michigan Treasury is seeking a Treasury Customer Service Representative to assist taxpayers by handling written and verbal inquiries, reviewing and processing tax forms, and delivering timely support. This role emphasizes accuracy, teamwork, and service mindset in a fast-paced environment.

Remote work is eligible up to five days per week for Michigan residents, with occasional onsite presence and a secure workspace requirement; training and onboarding will be provided through Teams