Treasury Customer Service Representative 6-E8

State of Michigan; United States; Hybrid; USD 36,000 - 56,000; Full time

Benefits offered by this job

Remote work up to five days per week

Job summary

The State of Michigan Treasury is seeking a Treasury Customer Service Representative to assist taxpayers by handling written and verbal inquiries, reviewing and processing tax forms, and delivering timely support. This role emphasizes accuracy, teamwork, and service mindset in a fast-paced environment.

Remote work is eligible up to five days per week for Michigan residents, with occasional onsite presence and a secure workspace requirement; training and onboarding will be provided through Teams

Qualifications

• Education level typically acquired through completion of high school.
• One year of experience responding to customer inquiries and resolving problems (Treasury Customer Service Representative 6).
• Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6 (Treasury Customer Service Representative 7).
• Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7 (Treasury Customer Service Representative E8).

Responsibilities

• Be the friendly point of contact for taxpayers, helping them through written and verbal communication, and reviewing and processing tax forms and correspondence.
• Handle phones and computers to ensure taxpayers get the support they need in a fast-paced, team-driven environment.

Job description

Posting number: 2701-27-24-1

Department: Treasury

Job classification: Treasury Customer Service Representative 6-E8

Posting type: Open

Categories: Customer Service, Tax Administration

Summary

The Michigan Department of Treasury Banner with the State Capitol building on a sunny dayAre you searching for a career where you can keep learning, collaborate with an amazing team, and make a real difference for people every day? If so, Treasury’s City Income Tax Bureau-Customer Service and Processing team-could be the perfect place for you!

As a Treasury Customer Service Representative, you’ll be the friendly point of contact for taxpayers, helping them through both written and verbal communication, and reviewing and processing tax forms and correspondence. You’ll be hands-on with phones and computers, keeping things moving and making sure taxpayers get the support they need.

If you thrive in a fast-paced, team-driven environment and still want a role that supports great work/life balance, we’d love to have you apply!

Position Description

Treasury Careers - Learn more about why Treasury is a Great Place to Work!

Examples of duties

• EducationEducational level typically acquired through completion of high school.
• ExperienceTreasury Customer Service Representative 6One year of experience responding to customer inquiries and resolving problems.
• Treasury Customer Service Representative 7Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6.
• Treasury Customer Service Representative E8Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7.

Supplemental information

Work must be performed in the state of Michigan. To perform the duties and responsibilities of this position, all work must be performed in Michigan. If you currently reside outside of the State of Michigan, you must commute to Michigan to perform the responsibilities and duties of this position at your official work location.

Remote Work.

To perform the duties and responsibilities of this position, all work must be performed in Michigan. If you are a State of Michigan resident, this position is eligible for remote work up to five days per week. Please note that occasional onsite work will be required. Additionally, the selected candidate must have a secure, safe and appropriate designated workspace that allows privacy and prevents distractions while performing the duties of this position, as well as secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Remote Work approval is at the discretion of the appointing authority and is subject to change and can be ended at any time for any reason. Please note that remote work is not available if you reside outside of the State of Michigan.

E-Verify.

The Michigan Department of Treasury participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.

Interviews.

Interviews may occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview.

Fingerprinting.

This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075.

View the job specification at: Treasury Customer Service Representative.

The 2025 Gold Level MVAA Veteran Friendly Employer Moniker