Remote Taxpayer Support Specialist – Michigan

State of Michigan; United States; Hybrid; USD 42,000 - 54,000; Full time

Job summary

The State of Michigan's Department of Treasury is seeking a dedicated Treasury Customer Service Representative to join the Business Taxes Unit, focusing on Registration, Flow-Through Entity Tax, and Corporate Income Tax. You will answer taxpayer inquiries via phone and email and review tax documents, ensuring accurate processing and timely responses.

Ideal candidates bring a high school diploma and 1–4 years of customer service experience, with strong communication skills and reliability.

Qualifications

• Educational level typically acquired through completion of high school.
• 1 year of experience responding to customer inquiries and resolving problems.
• 2+ years of experience responding to customer inquiries and resolving problems, with progression levels mentioned.

Responsibilities

• Provide customer service to taxpayers through verbal and written communication and review and process tax forms and correspondence.
• Extensive phone and computer work is required.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Education

High school diploma

Tools

Microsoft Teams

Job description

The State of Michigan's Department of Treasury is seeking a dedicated Treasury Customer Service Representative to join the Business Taxes Unit, focusing on Registration, Flow-Through Entity Tax, and Corporate Income Tax. You will answer taxpayer inquiries via phone and email and review tax documents, ensuring accurate processing and timely responses.

Ideal candidates bring a high school diploma and 1–4 years of customer service experience, with strong communication skills and reliability.