Treasury Customer Service Representative 6-E8

State of Michigan; Dimondale (MI); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work up to 5 days/week

Job summary

The State of Michigan Treasury seeks a Customer Service Representative to be the friendly contact for taxpayers, guiding them through written and verbal inquiries and reviewing and processing tax forms and correspondence.

This role involves handling calls and emails, using computers, providing timely support, and contributing to a team focused on accurate processing and positive taxpayer experiences. Remote work is available up to five days per week, with occasional onsite requirements.

Qualifications

• Respond to customer inquiries and resolve problems as part of daily duties.
• Review and process tax forms and correspondence with accuracy and timeliness.
• Fulfill requirements such as background checks (FTI) and compliance during hiring.

Responsibilities

• Be the friendly point of contact for taxpayers, assisting via written and verbal communication.
• Review and process tax forms and correspondence to keep workflows moving.
• Handle phones and computers to ensure timely and accurate taxpayer support.

Skills

Customer service

Verbal communication

Written communication

Phone handling

Education

High school diploma

Job description

Are you searching for a career where you can keep learning, collaborate with an amazing team, and make a real difference for people every day? If so, Treasury’s City Income Tax Bureau—Customer Service and Processing team—could be the perfect place for you!

As a Treasury Customer Service Representative, you’ll be the friendly point of contact for taxpayers, helping them through both written and verbal communication, and reviewing and processing tax forms and correspondence. You’ll be hands‑on with phones and computers, keeping things moving and making sure taxpayers get the support they need.

If you thrive in a fast‑paced, team‑driven environment and still want a role that supports great work/life balance, we’d love to have you apply!

Position Description Treasury Careers – Learn more about why Treasury is a Great Place to Work!

Education

Educational level typically acquired through completion of high school.

Experience

• Treasury Customer Service Representative 6 One year of experience responding to customer inquiries and resolving problems.
• Treasury Customer Service Representative 7 Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6.
• Treasury Customer Service Representative E8 Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7.

Remote Work

To perform the duties and responsibilities of this position, all work must be performed in Michigan. If you currently reside outside of the State of Michigan, you must commute to Michigan to perform the responsibilities and duties of this position at your official work location.

This position is eligible for remote work up to five days per week. Please note that occasional onsite work will be required. Additionally, the selected candidate must have a secure, safe and appropriate designated workspace that allows privacy and prevents distractions while performing the duties of this position, as well as secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Remote Work approval is at the discretion of the appointing authority and is subject to change and can be ended at any time for any reason. Remote work is not available if you reside outside of the State of Michigan.

E-Verify

The Michigan Department of Treasury participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.

Interviews

Interviews may occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview.

Fingerprinting

This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint‑based background check per IRS Publication 1075.

View the job specification at: Treasury Customer Service Representative.