Remote-Eligible Principal, Relationship & Growth Manager (LATAM)

Capital One Group; Denver (CO); Hybrid; USD 138,000 - 158,000; Full time

Job summary

Capital One is seeking a Principal Relationship Management and Business Development Manager (Remote-Eligible) for the Global Acceptance LAC team. This hands-on contributor will coordinate with partners across the Caribbean & Central America to grow Discover Network acceptance, manage pipelines, and monitor performance metrics.

The role requires strong account coordination, travel up to 30–40%, and experience in payments/financial services.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 4 years of client management, sales support, business development or operational partner management experience within the payments, acquiring, or financial services industry.
• Bachelor’s Degree preferred.

Responsibilities

• Serve as the primary operational contact for assigned acquiring and enablement partners; coordinate with product and marketing teams to facilitate partner adoption of Discover Network tools and programs.
• Execute partner acquisition initiatives and outreach plans to help expand Discover Network acquiring acceptance across target Caribbean markets.
• Develop territory/prospect plan with management to engage processor partners for prospecting and lead generation.
• Track merchant acceptance metrics, pull transaction reporting, and highlight gaps or routing issues to optimize processing performance.
• Represent Discover Network on-site at regional industry gatherings, trade shows, and partner sessions to support brand visibility and follow up on leads.
• Review partner volume metrics, identify operational roadblocks or settlement issues, and escalate risks to leadership.
• Coordinate contract terms, amendment workflows, and agreement documentation for partners.
• Drive campaigns across core merchant verticals including Airlines, Hotels, Restaurants, Retail, and Travel Operators.
• Research and identify potential acquiring partners, ISOs, gateways, and ATM networks in underserved territories.
• Assist partners through onboarding of new payment capabilities, product features, and marketing assets.
• Ensure AML/KYC/EDD compliance for partner onboarding and activities.
• Provide market feedback and summaries to senior team members.
• Travel up to 30–40% of the time across the region.

Skills

Client management

Sales support

Business development

Partner management

Spanish & English

Payments industry

Education

Bachelor’s Degree

Job description

Capital One is seeking a Principal Relationship Management and Business Development Manager (Remote-Eligible) for the Global Acceptance LAC team. This hands-on contributor will coordinate with partners across the Caribbean & Central America to grow Discover Network acceptance, manage pipelines, and monitor performance metrics.

The role requires strong account coordination, travel up to 30–40%, and experience in payments/financial services.