Remote-Eligible Patient Care Coordinator I

Fred Hutch; Seattle (WA); Hybrid; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical, vision, dental coverage

Retirement plan

Paid time off

Employee assistance program

Tuition reimbursement

Job summary

Fred Hutchinson Cancer Center in Seattle is recruiting a Patient Care Coordinator I to schedule treatment-related appointments and manage referrals, ensuring smooth patient flow across departments.

The role emphasizes strong communication, attention to detail, and the ability to handle high-volume, deadline-driven health care scheduling. Partial-site work and remote options are available.

Qualifications

• High school graduate or equivalent.
• Ability to work independently, organize, and prioritize concurrent responsibilities and demand.
• Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner.
• Proficient in the use of word processing (MS Word), email, and data entry in a Windows-based environment.
• Demonstrated customer service skills.
• Ability to solve complex problems and meet patient needs.
• Ability to work in a high pressure, deadline oriented, and complex health care environment.
• Ability to review work to identify and eliminate errors and omissions
• Active listening skills.
• Ability to build relationships while maintaining appropriate boundaries.
• Coping skills.
• Ability to identify and triage issues appropriately
• Attention to detail to ensure scheduling accuracy.

Responsibilities

• Schedules all patient appointments related to treatment within Fred Hutch as well as outside consults and referrals and communicates schedule directly to patients.
• Coordinates scheduling with other departments to ensure efficient patient flow.
• Works closely with patients, families, visitors, providers, and staff to identify needs, answer questions, resolve problems, provide information, and follow up.
• Update patient and caregiver contact information in EHR when needed.
• Communicates with providers (physicians, therapists, etc.) technologists, and nurses regarding the patient's scheduling needs, treatment schedule, and additional requests. Notifies appropriate parties as needed.
• Manages and prioritizes scheduling requests.
• Recognizes emergency situations and initiates correct code procedures.
• Supports the overall function of the department, and may be required to take on additional duties such as cross coverage, special projects, etc.
• Assists with the training of new staff
• Update/block provider templates for just in time needs
• Triage calls from referring physicians, patients, family members, and others wishing to access care at Fred Hutch.
• Collects and enters patient demographic and insurance information and enters into registration databases.
• Assists with the financial clearance process as necessary
• Coordinates Commercial Cell Therapy Portal Access (IMTX)
• Distributes work to the Program Assistant and/or Patient Care Coordinator Assistant as appropriate

Skills

Customer service

Communication

Organization

Prioritization

Problem solving

Active listening

Relationship building

Attention to detail

Teamwork

Scheduling

Microsoft Word & data entry

Education

Bachelor's degree (BA or BS)

High school diploma or equivalent

Tools

Epic or scheduling software

Job description

Fred Hutchinson Cancer Center in Seattle is recruiting a Patient Care Coordinator I to schedule treatment-related appointments and manage referrals, ensuring smooth patient flow across departments.

The role emphasizes strong communication, attention to detail, and the ability to handle high-volume, deadline-driven health care scheduling. Partial-site work and remote options are available.