Remote-Eligible Customer Operations Lead

Motorola Solutions; Charleston (SC); Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a Customer Operations Manager to serve as the primary post-sales operational liaison between Silvus manufacturing and our North America customers. You will manage purchase orders, production schedules, and delivery coordination to ensure on-time integration into the customer roadmap, with up to 30% travel.

The role requires a Bachelor's degree in a related field, 3+ years in post-sales operations or related roles, strong analytics, and excellent communication to

Qualifications

• Bachelor's degree in Operations, Supply Chain Management, Business, or related field.
• 3+ years in post-sales operations, account management, or technical project coordination (defense hardware/manufacturing preferred).
• Ability to analyze production schedules, purchase orders, and demand forecasts to resolve discrepancies.
• Excellent communication translating customer needs to internal constraints.
• Proficiency in Microsoft Office, especially Excel.
• Experience with Oracle or similar ERP systems is a plus.
• Must be a U.S. Person for U.S. federal contracts.
• Background check and drug test clearance required.

Responsibilities

• Serve as the primary post-sale operational liaison with NA customers, managing day-to-day needs and escalations.
• Lead Quarterly Business Reviews (QBRs) reporting on delivery performance and production roadmap alignment.
• Collaborate with demand planners to translate forecasts into actionable manufacturing data.
• Track open purchase orders and coordinate with manufacturing and logistics to ensure on-time delivery.
• Identify and escalate technical integration challenges; manage hardware defects and field issues.
• Oversee the Return Merchandise Authorization (RMA) process for replacements and recovery.
• Perform other related duties as assigned.
• Travel up to 30% to Silvus HQ and customer sites.

Skills

Post-sales operations

Account management

Technical project coordination

Excel

Education

Bachelors degree (Operations, Supply Chain, Business)

Tools

Oracle ERP

Job description

Motorola Solutions is seeking a Customer Operations Manager to serve as the primary post-sales operational liaison between Silvus manufacturing and our North America customers. You will manage purchase orders, production schedules, and delivery coordination to ensure on-time integration into the customer roadmap, with up to 30% travel.

The role requires a Bachelor's degree in a related field, 3+ years in post-sales operations or related roles, strong analytics, and excellent communication to