Remote-Eligible Customer Operations Lead (Post-Sales)

Motorola Solutions; Las Vegas (NV); Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Job summary

Motorola Solutions' Silvus Technologies unit is seeking a Customer Operations Manager to serve as the post-sales operational liaison between manufacturing and our North America customers, coordinating purchase orders, production schedules and delivery to align with the customer's production roadmap.

This role may be fully remote depending on location, and travel up to 50% to customer sites and Silvus HQ in Los Angeles is expected; collaboration with demand planning and logistics is essential.

Qualifications

• Bachelor's degree in Operations, Supply Chain Management, Business, or a related field.
• 3+ years in a post-sales operations, account management, or technical project coordination role, preferably within a defense hardware or manufacturing environment.
• Strong ability to analyze production schedules, purchase orders, and demand forecasts to identify and resolve discrepancies.
• Excellent communication skills with the ability to translate between customer business needs and internal manufacturing constraints.
• Proficiency in Microsoft Office, especially Excel.
• Experience with Oracle or similar ERP systems is a plus.
• Must be a U.S. Person (U.S. Citizen, or U.S. Permanent Resident) due to clients under U.S. federal contracts.
• All employment is contingent upon the successful clearance of a background check and drug test.

Responsibilities

• Serve as the primary point of contact for key North America customers post sale, managing day-to-day operational needs and escalations.
• Lead Quarterly Business Reviews (QBRs) to report on delivery performance, quality metrics, and production roadmap alignment.
• Work directly with customer demand planners to ingest and track production forecasts, translating them into actionable data for internal manufacturing and supply chain teams.
• Track and manage open purchase orders to ensure on-time delivery commitments are met, partnering with manufacturing and logistics to resolve delays.
• Identify and elevate technical integration challenges, managing the formal escalation process for hardware defects, shipping issues, or field failures.
• Oversee the Return Merchandise Authorization (RMA) process to ensure timely replacement of failed components and recovery of units for failure analysis.
• Perform other related duties of which the above are representative.
• Travel Requirement - Up to 50% travel to Silvus HQ in Los Angeles, and throughout the continental U.S. to visit key customers from time to time.

Skills

Post-sales operations

Account management

Technical project coordination

Communication skills

Excel

Education

Bachelor's degree in Operations, Supply Chain Management, Business, or related field

Tools

Oracle ERP

Job description

Motorola Solutions' Silvus Technologies unit is seeking a Customer Operations Manager to serve as the post-sales operational liaison between manufacturing and our North America customers, coordinating purchase orders, production schedules and delivery to align with the customer's production roadmap.

This role may be fully remote depending on location, and travel up to 50% to customer sites and Silvus HQ in Los Angeles is expected; collaboration with demand planning and logistics is essential.