Post-Sales Operations Leader — Remote-Eligible

Motorola Solutions; Bismarck (ND); Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Bonus plans

Medical benefits

401K with match

Paid holidays

PTO

Job summary

Motorola Solutions, through Silvus Technologies, seeks a Customer Operations Manager to serve as the post-sales operations liaison between manufacturing and North American customers. You will manage purchase orders, production schedules, and delivery coordination to align with customers' production roadmaps.

The role requires travel to the U.S. and occasional visits to Los Angeles, with up to 30% travel; a Bachelor's in a related field and 3+ years in post-sales operations are required.

Qualifications

• Bachelor's degree in Operations, Supply Chain Management, Business, or a related field.
• 3+ years in post-sales operations, account management, or technical project coordination in defense hardware/manufacturing.
• Strong ability to analyze production schedules, purchase orders, and demand forecasts to identify and resolve discrepancies.
• Excellent communication skills with the ability to translate between customer business needs and internal manufacturing constraints.
• Proficiency in Microsoft Office, especially Excel.
• Experience with Oracle or similar ERP systems is a plus.
• Must be a U.S. Person due to clients under U.S. federal contracts.
• All employment is contingent upon the successful clearance of a background check and drug test.

Responsibilities

• Serve as the primary post-sales operational liaison between Silvus manufacturing and North America customers.
• Lead Quarterly Business Reviews to report on delivery performance and production roadmap alignment.
• Ingest and track production forecasts with demand planners and translate into actionable data for internal teams.
• Track and manage open purchase orders to ensure on-time delivery; coordinate with manufacturing and logistics.
• Manage escalation for hardware defects, shipping issues, or field failures.
• Oversee the Return Merchandise Authorization process for replacements and failure analysis.
• Travel up to 30% to Silvus HQ and customer sites.

Skills

Communication skills

Excel

ERP systems

U.S. Person

Education

Bachelor's degree in Operations, Supply Chain Management, Business

Tools

Oracle ERP

Job description

Motorola Solutions, through Silvus Technologies, seeks a Customer Operations Manager to serve as the post-sales operations liaison between manufacturing and North American customers. You will manage purchase orders, production schedules, and delivery coordination to align with customers' production roadmaps.

The role requires travel to the U.S. and occasional visits to Los Angeles, with up to 30% travel; a Bachelor's in a related field and 3+ years in post-sales operations are required.