Customer Operations Lead — Remote (Up to 30% Travel)

Motorola Solutions; Portland (ME); Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is hiring a Customer Operations Manager to serve as the primary post-sales operations liaison between Silvus Technologies and major North American customers. You will manage POs, production schedules, and delivery coordination to ensure on-time integration into customers' production roadmaps.

Ideal candidates will have 3+ years in post-sales operations or technical project coordination within defense hardware/manufacturing, strong Excel/Office skills, and experience with ERP

Qualifications

• Bachelor's degree in Operations, Supply Chain Management, Business, or a related field.
• 3+ years of experience in a post-sales operations, account management, or technical project coordination role, preferably within a defense hardware or manufacturing environment.
• Strong ability to analyze production schedules, purchase orders, and demand forecasts to identify and resolve discrepancies.
• Excellent communication skills with the ability to translate between customer business needs and internal manufacturing constraints.
• Proficiency in Microsoft Office, especially Excel.
• Experience with Oracle or similar ERP systems is a plus.
• Must be a U.S. Person (U.S. Citizen, or U.S. Permanent Resident) due to clients under U.S. federal contracts.
• All employment is contingent upon the successful clearance of a background check and drug test.

Responsibilities

• Serve as the primary point of contact for key North America customers post sale, managing day-to-day operational needs and escalations.
• Lead Quarterly Business Reviews (QBRs) to report on delivery performance, quality metrics, and production roadmap alignment.
• Work directly with customer demand planners to ingest and track production forecasts, translating them into actionable data for internal manufacturing and supply chain teams.
• Track and manage open purchase orders to ensure on-time delivery commitments are met, partnering with manufacturing and logistics to resolve delays.
• Identify and elevate technical integration challenges, managing the formal escalation process for hardware defects, shipping issues, or field failures.
• Oversee the Return Merchandise Authorization (RMA) process to ensure timely replacement of failed components and recovery of units for failure analysis.
• Perform other related duties of which the above are representative.
• Travel Requirement - Up to 30% travel to Silvus HQ in Los Angeles, and throughout the continental U.S. to visit key customers.

Skills

Communication skills

Analytical ability

Project coordination

Education

Bachelor's degree in Operations, Supply Chain Management, Business, or related field

Tools

Excel

Oracle ERP

Job description

Motorola Solutions is hiring a Customer Operations Manager to serve as the primary post-sales operations liaison between Silvus Technologies and major North American customers. You will manage POs, production schedules, and delivery coordination to ensure on-time integration into customers' production roadmaps.

Ideal candidates will have 3+ years in post-sales operations or technical project coordination within defense hardware/manufacturing, strong Excel/Office skills, and experience with ERP