Remote-Eligible Child Support Case Analyst

Florida; West Palm Beach (FL); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Tuition waivers

Paid sick and personal leave

10 paid holidays annually

retirement savings

Vision and dental insurance

Job summary

Florida Department of Revenue in West Palm Beach is seeking a Child Support Case Processing Analyst to manage customer support for child support cases and coordinate with internal and external partners. The role involves researching, analyzing, and resolving case data, initiating requests, and assisting customers in a fast-paced government environment.

The position includes a salary range of $38,760.36 to $45,004.08 annually plus a CAD differential, with standard work hours and eligibility for

Qualifications

• Experience processing information using a computer system.
• Experience conducting research and analyzing information to make decisions.
• Experience communicating with others to gather information.

Responsibilities

• Initiating and responding to requests.
• Coordinating with internal and external partners.
• Researching and resolving case issues.
• Gathering information and analyzing case data to determine next steps.
• Assisting customers.
• Interacting with legal services providers, other states, employers, and other business partners.
• Making decisions based on case information and provided documentation.

Skills

Computer systems

Research and analysis

Communication

Job description

Florida Department of Revenue in West Palm Beach is seeking a Child Support Case Processing Analyst to manage customer support for child support cases and coordinate with internal and external partners. The role involves researching, analyzing, and resolving case data, initiating requests, and assisting customers in a fast-paced government environment.

The position includes a salary range of $38,760.36 to $45,004.08 annually plus a CAD differential, with standard work hours and eligibility for