Child Support Case Analyst: Problem Solver

My Florida CFO; West Palm Beach (FL); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Tuition waivers

Paid sick and personal leave

10 paid holidays annually

Retirement savings

Vision and dental insurance

Job summary

The Florida Department of Revenue's Child Support Program seeks a diligent analyst in West Palm Beach to handle case processing and customer support for child support cases. You will research, gather data, and coordinate with internal and external partners to resolve complex issues, ensuring accurate documentation and timely decisions.

The role offers a standard 8:00 a.m. – 5:00 p.m. schedule, potential telework after training, and a comprehensive benefits package with state employment stability.

Qualifications

• Experience processing information using a computer system.
• Experience researching and analyzing information to make decisions.
• Experience communicating with others to gather information.

Responsibilities

• Initiating and responding to requests.
• Coordinating with internal and external partners.
• Researching and resolving case issues.
• Gathering information and analyzing case data to determine next steps.
• Assisting customers.
• Interacting with legal services providers, other states, employers, and other business partners.
• Making decisions based on case information and provided documentation.

Skills

Computer use

Research and analysis

Communication

Job description

The Florida Department of Revenue's Child Support Program seeks a diligent analyst in West Palm Beach to handle case processing and customer support for child support cases. You will research, gather data, and coordinate with internal and external partners to resolve complex issues, ensuring accurate documentation and timely decisions.

The role offers a standard 8:00 a.m. – 5:00 p.m. schedule, potential telework after training, and a comprehensive benefits package with state employment stability.