Child Support Case Analyst - Correspondence & Resolution

Comunidade Metodista; Jacksonville (FL); On-site; USD 40,000 - 51,000; Full time

Job summary

The Florida Department of Revenue, Jacksonville, seeks a Child Support Case Processing Consultant - Correspondence to handle customer support and document processing. This on-site role focuses on case data review and coordinating with internal and external partners.

Ideal candidates have experience in research, data analysis, and customer inquiries within the Child Support Program, with strong attention to detail and problem-solving abilities.

Qualifications

• Two years of research and information analysis experience.
• Two years of customer contact experience resolving inquiries.
• One year of Child Support Program experience.

Responsibilities

• Processing inbound documents
• Scanning and attaching documents using a computer system
• Reviewing and updating information in a computer system
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps

Skills

Research & analysis

Customer service

Child Support knowledge

Job description

The Florida Department of Revenue, Jacksonville, seeks a Child Support Case Processing Consultant - Correspondence to handle customer support and document processing. This on-site role focuses on case data review and coordinating with internal and external partners.

Ideal candidates have experience in research, data analysis, and customer inquiries within the Child Support Program, with strong attention to detail and problem-solving abilities.