Remote Child Support Case Processing Analyst

Florida; Florida; Hybrid; USD 39,000 - 45,000; Full time

Job summary

The Florida Department of Revenue's Child Support Program is seeking a Child Support Case Processing Analyst (Revenue Specialist II) in Melbourne. This role handles customer support for child support cases, analyzes data, and coordinates with internal and external partners to resolve issues.

Responsibilities include initiating requests, researching case details, assisting customers, and making decisions based on documentation.

Qualifications

• Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II.
• Did not accept a lateral transfer within the last 12 months (excluding hardship lateral transfers).

Responsibilities

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Interacting with legal services providers, other states, employers, and other business partners
• Making decisions based on case information and provided documentation

Skills

Customer service

Case analysis

Communication

Interagency coordination

Job description

The Florida Department of Revenue's Child Support Program is seeking a Child Support Case Processing Analyst (Revenue Specialist II) in Melbourne. This role handles customer support for child support cases, analyzes data, and coordinates with internal and external partners to resolve issues.

Responsibilities include initiating requests, researching case details, assisting customers, and making decisions based on documentation.