Remote Eligibility Specialist II, Economic Self-Sufficiency

Florida; Tampa (FL); Hybrid; USD 37,000 - 65,000; Full time

Job summary

Florida Department of Children and Families is seeking an Eligibility Specialist II for the Hillsborough County Generic Unit. The role involves handling high-volume, deadline-driven case reviews, mentoring staff, and ensuring accurate service delivery within the Economic Self-Sufficiency program.

Teleworking may be possible for the Generic unit. Requires two years paraprofessional eligibility experience, an associate degree or 60 credit hours, and at least one year in the ESS program as

Qualifications

• Two years paraprofessional experience in eligibility-related work.
• Associate degree or higher, or 60 semester hours/90 quarter hours, can substitute for the experience.
• Plus, minimum of one year in the State of Florida DCF Economic Self-Sufficiency Program as an Eligibility Specialist I.

Responsibilities

• Reviewing and analyzing complex cases to evaluate the quality of services.
• Conducting training and mentoring staff.
• Planning, evaluating, leading, and guiding staff towards continuous quality improvement.
• Correcting complex casework.

Skills

Public assistance knowledge

Problem solving

Training principles

Goal setting

Arithmetic

Computer skills

Interviews

Records management

Communication

Education

Associate degree or higher

60 semester hours / 90 quarter hours

Job description

Florida Department of Children and Families is seeking an Eligibility Specialist II for the Hillsborough County Generic Unit. The role involves handling high-volume, deadline-driven case reviews, mentoring staff, and ensuring accurate service delivery within the Economic Self-Sufficiency program.

Teleworking may be possible for the Generic unit. Requires two years paraprofessional eligibility experience, an associate degree or 60 credit hours, and at least one year in the ESS program as