ELIGIBILITY SPECIALIST II - 60047422

State of Florida; Tampa (FL); Hybrid; USD 37,000 - 65,000; Full time

Job summary

Florida Department of Children and Families is seeking an Eligibility Specialist II for the Hillsborough County Generic Unit. The role involves handling high-volume, deadline-driven case reviews, mentoring staff, and ensuring accurate service delivery within the Economic Self-Sufficiency program.

Teleworking may be possible for the Generic unit. Requires two years paraprofessional eligibility experience, an associate degree or 60 credit hours, and at least one year in the ESS program as

Qualifications

• Two years paraprofessional experience in eligibility-related work.
• Associate degree or higher, or 60 semester hours/90 quarter hours, can substitute for the experience.
• Plus, minimum of one year in the State of Florida DCF Economic Self-Sufficiency Program as an Eligibility Specialist I.

Responsibilities

• Reviewing and analyzing complex cases to evaluate the quality of services.
• Conducting training and mentoring staff.
• Planning, evaluating, leading, and guiding staff towards continuous quality improvement.
• Correcting complex casework.

Skills

Public assistance knowledge

Problem solving

Training principles

Goal setting

Arithmetic

Computer skills

Interviews

Records management

Communication

Education

Associate degree or higher

60 semester hours / 90 quarter hours

Job description

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:886922

Agency: Children and Families

Working Title: ELIGIBILITY SPECIALIST II - 60047422

This is an Internal Agency Opportunity for qualified candidates currently employed with the Department of Children and Families.

This position is for an Economic Self-Sufficiency Specialist II and will be in Hillsborough County in the Generic or Transitional Unit. Applicants interested in working in counties/cities other than Hillsborough County will need to apply for positions advertised for those specific areas on the People First System.

Teleworking may be an option for the Generic position. Teleworking is not an option for the Transitional Unit position. Facility is a tobacco free environment.

The bi-weekly salary range for this position is $1,424.46 - $2,493.56.

This is a professional position assigned to the Office of Economic Self-Sufficiency. Position provides back-up to the unit's supervisor in day-to-day duties which include but are not limited to; reviewing cases during the various processes in the service delivery model, performing case reviews for unit employees, giving feedback to strengthen accuracy rates and provide training and/or mentoring to unit members. The ESS II is expected to handle a high volume of work which is deadline driven requiring the ability to prioritize and plan work assignments while being flexible to change with little notice.

EXAMPLES OF WORK PERFORMED:

• Reviewing and analyzing error-prone and complex cases to evaluate the quality of services.
• Conducting training and mentoring staff.
• Planning, evaluating, leading, and guiding staff towards continuous quality improvement.
• Correcting complex casework.
• Performs quality management system reviews as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of public assistance program objectives and policies.
• Knowledge of problem-solving techniques.
• Knowledge of training principles and practices.
• Knowledge of goal setting techniques.
• Knowledge of arithmetic.
• Skills in operating a personal computer.
• Ability to perform complex arithmetic operations.
• Ability to conduct fact-finding interviews.
• Ability to accurately prepare and maintain records and reports.
• Ability to work with a diverse range of people.
• Ability to deal calmly and effectively in high stress situations.
• Ability to compose documents involving technical information.
• Ability to interpret and apply regulation materials.
• Ability to prioritize and meet deadlines.
• Ability to establish and maintain effective communication.
• Ability to communicate effectively both orally and in writing.
• Ability to apply ethical business practices.

MINIMUM REQUIREMENTS:

• Two Years Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.
• An Associate's degree, or higher from an accredited college or university,
• Or 60 semester or 90 quarter hours, can substitute for the experience.
• Plus, minimum of one year work experience in the State of Florida Department of Children & Families E conomic Self-Sufficiency Program as an Eligibility Specialist I in determining eligibility.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.