ELIGIBILITY SPECIALIST II - 60066939

State of Florida; Oregon; Hybrid; USD 32,000 - 57,000; Full time

Job summary

Florida Department of Children and Families seeks an Eligibility Specialist II in Lee County to determine initial and ongoing program eligibility. The role reviews complex cases, mentors staff, and drives quality improvements in a tobacco-free workplace.

The position requires knowledge of public assistance policies, problem-solving, and accurate record-keeping, with some travel and potential telework options depending on county needs.

Qualifications

• Two years paraprofessional experience determining eligibility or related duties.
• Substitutions allowed: Associate degree or 60/90 hours may replace experience.

Responsibilities

• Review and analyze complex eligibility cases to ensure service quality.
• Provide training and mentoring to staff.
• Plan and guide staff toward quality improvement.
• Correct complex casework when needed.

Skills

Public assistance knowledge

Problem solving

Training principles

Goal setting

Arithmetic

PC skills

Complex arithmetic

Fact-finding interviews

Records & reports

Diversity & communication

High-stress decision making

Technical writing

Regulation interpretation

Deadlines & prioritization

Oral & written communication

Ethical practices

Education

Associate degree or higher

60 semester or 90 quarter hours

Job description

Requisition No: 885992Agency: Children and FamiliesWorking Title: ELIGIBILITY SPECIALIST II - 60066939Pay Plan: Career ServicePosition Number: 60066939Salary: $1,424.46 - $2,493.56 Bi-WeeklyPosting Closing Date: 11/03/2026Total Compensation Estimator ToolEconomic Self-Sufficiency Specialist IIThis is an Internal Agency Opportunity for qualified candidates currently employed with the Department of Children and Families.Location: Lee County. Applicants interested in working in counties/cities other than Lee County will need to apply for positions advertised for those specific areas on the People First System.Teleworking may be an option for this position. Facility is a tobacco free environment.This position is for an Economic Self-Sufficiency Specialist II and will be in Lee County in the Generic Unit. Some travel may be required.The bi-weekly salary range for this position is $1,424.46 - $2,493.56.This is professional work determining initial and ongoing eligibility for social service programs, including reviewing and analyzing error-prone and complex cases to evaluate the quality of services, conducting training, and monitoring staff as appropriate.

EXAMPLES OF WORK PERFORMED:

• Reviewing and analyzing error-prone and complex cases to evaluate the quality of services.
• Conducting training and mentoring staff.
• Planning, evaluating, leading and guiding staff towards continuous quality improvement.
• Correcting complex casework .

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of public assistance program objectives and policies.
• Knowledge of problem-solving techniques.
• Knowledge of training principles and practices.
• Knowledge of goal setting techniques.
• Knowledge of arithmetic.
• Skills in operating a personal computer.
• Ability to perform complex arithmetic operations.
• Ability to conduct fact-finding interviews.
• Ability to accurately prepare and maintain records and reports.
• Ability to work with a diverse range of people.
• Ability to deal calmly and effectively in high stress situations.
• Ability to compose documents involving technical information.
• Ability to interpret and apply regulation materials.
• Ability to prioritize and meet deadlines.
• Ability to establish and maintain effective communication.
• Ability to communicate effectively both orally and in writing.
• Ability to apply ethical business practices.

MINIMUM REQUIREMENTS:Two Years Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.

• * * OR An Associate's degree, or higher from an accredited college or university can substitute for the experience.
• * OR 60 semester or 90 quarter hours, can substitute for the experience.

Plus, minimum of one year work experience in the State of Florida Department of Children & Families Economic Self-Sufficiency Program as an Eligibility Specialist I in determining eligibility.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center ). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.