ELIGIBILITY SPECIALIST II - 60059703

Florida; Florida; Hybrid; USD 37,000 - 65,000; Full time

Job summary

Department of Children and Families in Florida seeks an Eligibility Specialist II to determine initial and ongoing eligibility for social service programs. You will review complex cases, mentor staff, and support continuous quality improvements in service delivery.

Teleworking may be an option; the position requires strong analytical skills, attention to detail, and the ability to work under pressure in a tobacco-free environment. Must meet Florida ES program experience requirements.

Qualifications

• Two years paraprofessional experience determining eligibility, interviewing, counseling, recruiting, billing or related duties.
• Associate’s degree or 60 sem/90 qtr hours may substitute for the experience.
• Minimum of one year in Florida DCF Economic Self-Sufficiency Program as Eligibility Specialist I.

Responsibilities

• Review complex cases to evaluate service quality.
• Conduct training and mentoring staff.
• Plan, evaluate, and guide staff toward quality improvement.
• Correct complex casework.

Skills

Public assistance policies

Problem solving

Training principles

Record keeping

Interviews

Communication skills

Education

Associate’s degree or 60 sem / 90 qtr hours

State ES program experience

Tools

MS Office

Windows OS

Job description

Requisition No: 886055

Agency: Children and Families

Working Title: ELIGIBILITY SPECIALIST II - 60059703

Pay Plan: Career Service

Position Number: 60059703

Salary: $1,424.46 - $2,493.56 Bi-Weekly

Posting Closing Date: 11/03/2026

Eligibility Specialist II

This is an Internal Agency Opportunity for qualified candidates currently employed with the Department of Children and Families.

This position is for an Economic Self-Sufficiency Specialist II and will be in Pinellas County in the Generic or Transitional Unit.Applicants interested in working in counties/cities other than Pinellas County will need to apply for positions advertised for those specific areas on the People First System.

Teleworking may be an option for this position. Facility is a tobacco free environment.

The bi-weekly salary range for this position is $1,424.46 - $2,493.56.

This is professional work determining initial and ongoing eligibility for social service programs, including reviewing, and analyzing error-prone and complex cases to evaluate the quantity of services, conducting training, and monitoring staff as appropriate.

EXAMPLES OF WORK PERFORMED:

• Reviewing and analyzing error-prone and complex cases to evaluate the quality of services.
• Conducting training and mentoring staff.
• Planning, evaluating, leading, and guiding staff towards continuous quality improvement.
• Correcting complex casework.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of public assistance program objectives and policies.
• Knowledge of problem-solving techniques.
• Knowledge of training principles and practices.
• Knowledge of goal setting techniques.
• Knowledge of arithmetic.
• Skills in operating a personal computer.
• Ability to perform complex arithmetic operations.
• Ability to conduct fact-finding interviews.
• Ability to accurately prepare and maintain records and reports.
• Ability to work with a diverse range of people.
• Ability to deal calmly and effectively in high stress situations.
• Ability to compose documents involving technical information.
• Ability to interpret and apply regulation materials.
• Ability to prioritize and meet deadlines.
• Ability to establish and maintain effective communication.
• Ability to communicate effectively both orally and in writing.
• Ability to apply ethical business practices.

MINIMUM REQUIREMENTS:

• Two Years Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.
  • An Associate’s degree, or higher from an accredited college or university,
  • Or 60 semester or 90 quarter hours, can substitute for the experience.
• Plus, minimum of one year work experience in the State of Florida Department of Children & Families Economic Self-Sufficiency Program as an Eligibility Specialist I in determining eligibility.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center ). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.