Eligibility Specialist II - Training & Quality Improvement

Florida; Florida; Hybrid; USD 37.000 - 65.000; Vollzeit

Zusammenfassung

Department of Children and Families in Florida seeks an Eligibility Specialist II to determine initial and ongoing eligibility for social service programs. You will review complex cases, mentor staff, and support continuous quality improvements in service delivery.

Teleworking may be an option; the position requires strong analytical skills, attention to detail, and the ability to work under pressure in a tobacco-free environment. Must meet Florida ES program experience requirements.

Qualifikationen

• Two years paraprofessional experience determining eligibility, interviewing, counseling, recruiting, billing or related duties.
• Associate’s degree or 60 sem/90 qtr hours may substitute for the experience.
• Minimum of one year in Florida DCF Economic Self-Sufficiency Program as Eligibility Specialist I.

Aufgaben

• Review complex cases to evaluate service quality.
• Conduct training and mentoring staff.
• Plan, evaluate, and guide staff toward quality improvement.
• Correct complex casework.

Kenntnisse

Public assistance policies

Problem solving

Training principles

Record keeping

Interviews

Communication skills

Ausbildung

Associate’s degree or 60 sem / 90 qtr hours

State ES program experience

Tools

MS Office

Windows OS

Jobbeschreibung

Department of Children and Families in Florida seeks an Eligibility Specialist II to determine initial and ongoing eligibility for social service programs. You will review complex cases, mentor staff, and support continuous quality improvements in service delivery.

Teleworking may be an option; the position requires strong analytical skills, attention to detail, and the ability to work under pressure in a tobacco-free environment. Must meet Florida ES program experience requirements.