ELIGIBILITY SPECIALIST II - 60059703

Florida; Tallahassee (FL); Hybrid; USD 32,000 - 57,000; Full time

Job summary

The Florida Department of Children and Families seeks an Eligibility Specialist II in Pinellas County within the Generic or Transitional Unit. Teleworking may be an option for this position. Salary is $1,424.46 - $2,493.56 bi-weekly, with a closing date of 11/03/2026.

Selected candidates will review complex cases, train staff, and lead continuous quality improvement efforts across the unit. Applicants should have related paraprofessional experience and an associate degree or higher.

Qualifications

• Two years paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.
• An Associate's degree, or higher from an accredited college or university, Or 60 semester or 90 quarter hours, can substitute for the experience.
• Plus, minimum of one year work experience in the State of Florida Department of Children & Families Economic Self-Sufficiency Program as an Eligibility Specialist I in determining eligibility.
• Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center.
• The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
• VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements.

Responsibilities

• Reviewing and analyzing error-prone and complex cases to evaluate the quality of services.
• Conducting training and mentoring staff.
• Planning, evaluating, leading, and guiding staff towards continuous quality improvement.
• Correcting complex casework.

Skills

Public assistance knowledge

Problem-solving

Interviews

Communication skills

Record keeping

Education

Associate degree or higher

Tools

Personal computer

Job description

Eligibility Specialist II

Pinellas County in the Generic or Transitional Unit.

Teleworking may be an option for this position.

Salary: $1,424.46 - $2,493.56 Bi-Weekly.

Posting Closing Date: 11/03/2026

This is an Internal Agency Opportunity for qualified candidates currently employed with the Department of Children and Families. This position is for an Economic Self-Sufficiency Specialist II and will be in Pinellas County in the Generic or Transitional Unit. Applicants interested in working in counties/cities other than Pinellas County will need to apply for positions advertised for those specific areas on the People First System.

Examples of Work Performed

• Reviewing and analyzing error-prone and complex cases to evaluate the quality of services.
• Conducting training and mentoring staff.
• Planning, evaluating, leading, and guiding staff towards continuous quality improvement.
• Correcting complex casework.

Knowledge, Skills, and Abilities

• Knowledge of public assistance program objectives and policies.
• Knowledge of problem-solving techniques.
• Knowledge of training principles and practices.
• Knowledge of goal setting techniques.
• Knowledge of arithmetic.
• Skills in operating a personal computer.
• Ability to perform complex arithmetic operations.
• Ability to conduct fact-finding interviews.
• Ability to accurately prepare and maintain records and reports.
• Ability to work with a diverse range of people.
• Ability to deal calmly and effectively in high stress situations.
• Ability to compose documents involving technical information.
• Ability to interpret and apply regulation materials.
• Ability to prioritize and meet deadlines.
• Ability to establish and maintain effective communication.
• Ability to communicate effectively both orally and in writing.
• Ability to apply ethical business practices.

Minimum Requirements

• Two Years Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.
• An Associate's degree, or higher from an accredited college or university, Or 60 semester or 90 quarter hours, can substitute for the experience.
• Plus, minimum of one year work experience in the State of Florida Department of Children & Families Economic Self-Sufficiency Program as an Eligibility Specialist I in determining eligibility.
• Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center ). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
• The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
• VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.