Remote Electronic Security Technician | Service & Support

Convergint Technologies LLC; Dubuque (IA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401K Matching Plan

Life insurance

Disability Plan

Paid Time Off

Job summary

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Electronic Security Service Technician to join our amazing culture. In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.

As a Electronic Security Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.

Qualifications

• Exceptional customer focus and ability to work under pressure.
• Solid technical skills and/or experience related to electronic security systems.
• Some programming skills and proven ability to troubleshoot problems.
• Must be a self-starter and work well with direct supervision.
• A valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis.

Responsibilities

• Respond to routine and non-routine customer service calls, scheduled maintenance calls; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
• May install, configure, and support a variety of network systems and equipment for assigned projects.
• Executes all service calls in accordance with regulations and company health and safety policies.

Skills

Customer service

Troubleshooting

Electronic security systems

Programming

Driver's license

Education

High School/GED

Job description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Electronic Security Service Technician to join our amazing culture. In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.

As a Electronic Security Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.