Remote Education Programs Ops & AI Automation Specialist

Relativity; Boston (MA); Hybrid; USD 66,000 - 100,000; Full time

Job summary

Relativity is looking for a Learning Programs Specialist to drive education initiatives and ensure smooth delivery of learning experiences. You will manage scheduling, LMS updates, and contract execution with Finance and Legal, while leading process improvements and AI innovations to scale and reduce manual work.

The role emphasizes collaboration, attention to detail, and experience with Skilljar and Salesforce. Strong communication and stakeholder management are essential.

Qualifications

• 1-3 years' experience
• Strong attention to detail, excellent communication, curiosity
• Basic experience with Skilljar and AI tools
• Preferred experience with Salesforce, Skilljar

Responsibilities

• Support workspace creation, scheduling, LMS updates
• Review and manage candidate flagged candidate attempts
• Scrub and answer customer inquiries in a timely fashion related to various education programs
• Executes training and certification contracts, working with Finance and Legal to refine and improve
• Run program logistics and create related SOPs and facilitate upskilling sessions related to scheduling trainings, workshops, webinars across internal systems and process improvement
• Own projects, process improvements, and AI innovations to scale and eliminate manual processes
• Track action items, schedules, and support timelines for team and stakeholders
• Communicate program updates with stakeholders

Skills

Collaboration

Communication

Needs assessment

Process improvements

Program management

Relationship building

Sales enablement

Stakeholder management

Strategic planning

Training delivery

Tools

Skilljar

Salesforce

Job description

Relativity is looking for a Learning Programs Specialist to drive education initiatives and ensure smooth delivery of learning experiences. You will manage scheduling, LMS updates, and contract execution with Finance and Legal, while leading process improvements and AI innovations to scale and reduce manual work.

The role emphasizes collaboration, attention to detail, and experience with Skilljar and Salesforce. Strong communication and stakeholder management are essential.