Education Operations & AI Automation Specialist

Relativity; Charlotte (NC); Hybrid; USD 66,000 - 100,000; Full time

Job summary

Relativity is seeking an Education Programs Specialist to support execution and administration of learning initiatives. You will manage LMS updates, scheduling, and candidate inquiries while driving efficiency through automation and AI-enabled improvements.

The role emphasizes collaboration with Finance, Legal, and cross-functional teams to refine contracts, track progress, and scale training programs. A 1–3 year background in education ops is preferred.

Qualifications

• 1-3 years of experience in education programs or related fields.
• Detail oriented with strong communication and initiative.
• Familiarity with LMS systems and program logistics is a plus.

Responsibilities

• Support workspace creation, scheduling, LMS updates.
• Review and manage candidate flagged attempts.
• Respond to customer inquiries about education programs promptly.
• Execute training and certification contracts with Finance and Legal to refine terms.
• Coordinate program logistics and create SOPs; enable upskilling sessions.
• Own projects and AI initiatives to automate manual processes.
• Track action items, schedules, and timelines for team and stakeholders.
• Communicate program updates with stakeholders.

Skills

Collaboration

Communication

Needs Assessment

Process Improvements

Program Management

Relationship Building

Sales Enablement

Stakeholder Management

Strategic Planning

Training Delivery

Tools

Skilljar

Salesforce

AI tools

Job description

Relativity is seeking an Education Programs Specialist to support execution and administration of learning initiatives. You will manage LMS updates, scheduling, and candidate inquiries while driving efficiency through automation and AI-enabled improvements.

The role emphasizes collaboration with Finance, Legal, and cross-functional teams to refine contracts, track progress, and scale training programs. A 1–3 year background in education ops is preferred.