Remote Education Programs Operations Architect

Relativity; Indianapolis (IN); Hybrid; USD 66,000 - 100,000; Full time

Job summary

Relativity is seeking a Learning Programs Specialist to support education initiatives through operational and administrative tasks, ensuring smooth delivery of learning experiences. The role also focuses on automating processes to boost efficiency across programs.

You will manage scheduling, LMS updates, stakeholder communications, and SOP development while exploring AI-driven improvements to scale training and certification efforts for internal teams.

Qualifications

• 1-3 years' experience in program management or education operations.
• Strong attention to detail, excellent communication, curiosity.
• Basic experience with Skilljar and AI tools.
• Preferred experience with Salesforce and Skilljar.

Responsibilities

• Support workspace creation, scheduling, LMS updates.
• Review and manage candidate flagged candidate attempts.
• Scrub and answer customer inquiries in a timely fashion related to education programs.
• Execute training and certification contracts, working with Finance and Legal to refine and improve.
• Run program logistics and create related SOPs and facilitate upskilling sessions related to scheduling trainings, workshops, webinars across internal systems and process improvement.
• Own projects, process improvements, and AI innovations to scale and eliminate manual processes.
• Track action items, schedules, and support timelines for team and stakeholders.
• Communicate program updates with stakeholders.

Skills

Collaboration

Communication

Needs Assessment

Process Improvements

Program Management

Relationship Building

Sales Enablement

Stakeholder Management

Strategic Planning

Training Delivery

Tools

Skilljar

Salesforce

Job description

Relativity is seeking a Learning Programs Specialist to support education initiatives through operational and administrative tasks, ensuring smooth delivery of learning experiences. The role also focuses on automating processes to boost efficiency across programs.

You will manage scheduling, LMS updates, stakeholder communications, and SOP development while exploring AI-driven improvements to scale training and certification efforts for internal teams.