Remote Education Operations Specialist AI-Driven Automation

Relativity; Philadelphia (Philadelphia County); Hybrid; USD 66,000 - 100,000; Full time

Job summary

Relativity is seeking a Specialist to support education programs through operations and admin tasks, ensuring smooth delivery of learning experiences while driving automation and efficiency. The role involves coordinating workspace setup, LMS updates, and program logistics in a hybrid/remote environment.

The ideal candidate has 1-3 years of experience, strong communication, attention to detail, and familiarity with Skilljar and Salesforce.

Qualifications

• 1-3 years' experience
• Strong attention to detail, excellent communication, curiosity
• Basic experience with Skilljar and AI tools
• Preferred experience with Salesforce, Skilljar

Responsibilities

• Support workspace creation, scheduling, LMS updates
• Review and manage candidate flagged candidate attempts
• Scrub and answer customer inquiries in a timely fashion related to education programs
• Execute training and certification contracts, working with Finance and Legal to refine and improve
• Run program logistics and create related SOPs and facilitate upskilling sessions related to scheduling trainings, workshops, webinars across internal systems and process improvement
• Own projects, process improvements, and AI innovations to scale and eliminate manual processes
• Track action items, schedules, and support timelines for team and stakeholders
• Communicate program updates with stakeholders

Skills

Collaboration

Communication

Needs Assessment

Process Improvements

Program Management

Relationship Building

Sales Enablement

Stakeholder Management

Strategic Planning

Training Delivery

Tools

Skilljar

Salesforce

Job description

Relativity is seeking a Specialist to support education programs through operations and admin tasks, ensuring smooth delivery of learning experiences while driving automation and efficiency. The role involves coordinating workspace setup, LMS updates, and program logistics in a hybrid/remote environment.

The ideal candidate has 1-3 years of experience, strong communication, attention to detail, and familiarity with Skilljar and Salesforce.