Remote EdTech Customer Success Specialist - Schools

Macmillan Job Board; United States; Remote; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401k retirement plan

Paid time off

Bonus plan

Life and AD&D insurance

Job summary

Macmillan Learning is seeking a customer success professional to build relationships with technical contacts, classroom users, and administrators across the territory. You will monitor account health using Salesforce, PowerBI, and Amplitude, and proactively address friction to ensure smooth usage.

You will lead tailored training sessions on product platforms and privacy policies, working with Sales on outreach and alignment.

Qualifications

• Bachelor’s degree in Business, Education, or related field.
• 2+ years of experience in customer support, account management, or related role.
• Experience with CRM tools such as Salesforce to maintain data and records.
• Strong organizational skills and attention to detail with a solutions mindset.

Responsibilities

• Build and manage relationships across technical contacts, administrators, and classroom users in the assigned territory.
• Monitor account health and usage with tools like PowerBI, Amplitude, and Salesforce; identify friction points.
• Deliver engaging group and 1:1 training sessions on product platforms, integrations, and privacy policies.
• Coordinate with Sales; hold regular 1:1 calls to align on customer outreach.
• Serve as primary contact for license access, expiry dates, account modifications, and peak period issues.
• Create educational resources such as video tutorials and getting-started guides.
• Support renewals and growth by tracking renewal dates and license usage, identifying upsell opportunities.
• Collaborate with Integration, Support, Marketing, Editorial, and Product teams; maintain documentation.

Skills

Customer relationship building

Communication skills

Problem solving

Multitasking

Education

Bachelor’s degree in Business, Education, or related field

Tools

Salesforce

PowerBI

Amplitude

Job description

Macmillan Learning is seeking a customer success professional to build relationships with technical contacts, classroom users, and administrators across the territory. You will monitor account health using Salesforce, PowerBI, and Amplitude, and proactively address friction to ensure smooth usage.

You will lead tailored training sessions on product platforms and privacy policies, working with Sales on outreach and alignment.