Remote Education Tech Account Manager

Macmillan Learning; Kansas City (MO); On-site; USD 50,000 - 65,000; Full time

Job summary

Macmillan Learning is seeking an Account Manager to own a portfolio of accounts, manage renewal risk, and identify growth opportunities across curricula and products. You will collaborate with Sales, Customer Success, and Support to present a united front to educators and institutions.

The role emphasizes relationship-building, territory coverage across the Kansas City metro area and surrounding regions, and the ability to balance strategic account planning with day-to-day management.

Qualifications

• Bachelor's degree
• 3+ years of experience in account management, customer success, sales, relationship management, or another customer-facing role
• Demonstrated ability to build and maintain relationships with multiple stakeholders at once
• Strong communication, presentation, organization, and time-management skills
• Experience managing multiple accounts, priorities, and deadlines simultaneously
• Sound business judgment and problem-solving skills
• Comfort using data and customer insight to guide decisions and priorities
• Experience working collaboratively across multiple teams

Responsibilities

• Own the relationship with faculty, decision-makers, and other stakeholders across accounts, going beyond a single point of contact to understand curriculum, buying processes, and organizational priorities.
• Protect and grow the business by tracking account health, spotting renewal risk early, and identifying where customers could benefit from more products or courses.
• Bring the customer's voice inside by sharing feedback, competitive intelligence, and shifts in the market with Sales, Product, Marketing, and Customer Success.
• Help customers get value, not just access, by partnering with Customer Success and Support to ensure adoption and business impact.
• Coordinate across teams by working with Sales, Customer Success, Support, Marketing, and Product to keep priorities aligned and lead internal reviews for complex accounts.
• Keep the operational side accurate by maintaining account plans, CRM data, and forecasts to guide time allocation.

Skills

Account management

Customer success

Relationship management

Communication

Time management

Presentation

Organization

Problem-solving

Data-driven decisions

Cross-team collaboration

Education

Bachelor's degree

Tools

CRM systems

Job description

Macmillan Learning is seeking an Account Manager to own a portfolio of accounts, manage renewal risk, and identify growth opportunities across curricula and products. You will collaborate with Sales, Customer Success, and Support to present a united front to educators and institutions.

The role emphasizes relationship-building, territory coverage across the Kansas City metro area and surrounding regions, and the ability to balance strategic account planning with day-to-day management.