Strategic Customer Success Manager - EdTech SaaS

PowerSchool Group LLC; United States; Remote; USD 59,000 - 83,000; Full time

Benefits offered by this job

Comprehensive Insurance Coverage

Flexible Spending Accounts and Health

Short-Term & Long-Term Disability

401(k) plan

Generous Parental Leave

Job summary

PowerSchool Group LLC in the United States is seeking a Customer Success Manager who uncovers customer needs, risks, and opportunities through structured conversations and data-driven analysis to drive retention and expansion.

You will partner with Support, Services, Product, Sales, and State/Partner teams to execute retention playbooks, guide adoption, and align executives on value delivery and renewal readiness.

Qualifications

• Minimum 2 years in Customer Success or related SaaS roles.
• Experience leading investigative customer conversations to reveal needs and expansion opportunities.
• Travel regionally 30-45%.

Responsibilities

• Lead customer discovery to uncover goals, constraints, risks, and growth opportunities.
• Collaborate with cross-functional teams to drive retention and expansion.
• Guide customers through adoption programs and measure CSAT/NPS.
• Co-lead Executive Business Reviews with Sales to discuss outcomes and risks.
• Maintain health and risk forecasts to inform renewal readiness.
• Proactively surface risks and create Get to Green plans with actions.

Skills

Customer Success

Account Management

Data analysis

Renewal strategy

Cross-functional collaboration

Tools

Salesforce CRM

Co-Pilot AI tools

AI tools

Job description

PowerSchool Group LLC in the United States is seeking a Customer Success Manager who uncovers customer needs, risks, and opportunities through structured conversations and data-driven analysis to drive retention and expansion.

You will partner with Support, Services, Product, Sales, and State/Partner teams to execute retention playbooks, guide adoption, and align executives on value delivery and renewal readiness.