Remote EdTech BizDev & Customer Success Specialist

Macmillan Learning; Austin (TX); Remote; USD 41,000 - 55,000; Full time

Job summary

Macmillan Learning is seeking a contractor to drive the full engagement cycle for the ELSiE platform, from initial outreach through pilot activation and classroom implementation. You will work with sales leaders, product teams, and the Program Director to establish qualified pilots and guide instructors through live classroom use.

You will identify opportunities, deliver product demonstrations, and document progress in Salesforce, ensuring timely status reporting and data-driven insights.

Qualifications

• Experience executing outbound outreach (phone/email).
• Ability to conduct consultative discovery conversations.
• Proven skill delivering live digital product demonstrations.
• Hands-on CRM usage for pipeline management and reporting.
• Experience guiding pilots from onboarding to classroom usage.

Responsibilities

• Identify target institutions and build focused prospect pipelines.
• Execute outbound communication via phone, emails and follow-ups.
• Conduct discovery conversations to uncover institutional needs.
• Deliver customized live demonstrations of the ELSiE platform.
• Advise instructors through pilot onboarding and classroom execution.
• Monitor pilot progression and report in Salesforce.
• Gather feedback to inform product and market insights.

Skills

Outbound outreach

Discovery conversations

Live product demonstrations

CRM / Salesforce

Pilot management

Remote collaboration

Tools

Salesforce

Job description

Macmillan Learning is seeking a contractor to drive the full engagement cycle for the ELSiE platform, from initial outreach through pilot activation and classroom implementation. You will work with sales leaders, product teams, and the Program Director to establish qualified pilots and guide instructors through live classroom use.

You will identify opportunities, deliver product demonstrations, and document progress in Salesforce, ensuring timely status reporting and data-driven insights.