Senior Customer Success Manager, K-12 EdTech

Renaissance Learning North America; Atlanta (GA); On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

Health Savings and Flexible Spending

401(k) and Roth 401(k) with company</n

Paid Vacation and Sick Time Off

12 Paid Holidays

Parental Leave and Milk Stork program

Tuition Reimbursement

Life & Disability Insurance

Job summary

Renaissance Learning North America is actively seeking a Customer Success Manager III to oversee district and school level accounts within the Eastern or Central time zones. You will drive onboarding, nurture customer relationships, and execute strategies to maximize student outcomes while guiding upsell opportunities and risk management.

The role emphasizes cross-functional collaboration with Sales, Product, and Logistics, plus mentoring teammates, and upholding high standards for customer

Qualifications

• 3-5 years experience in Customer Success
• Strong understanding of the K12 education competitive landscape
• Strong organizational, analytical and detail-oriented thinking
• Excellent CS strategy acumen with business development and negotiation
• Strong interpersonal, written, presentation and oral communication skills
• Proven track record of meeting/exceeding goals and targets

Responsibilities

• Manage assigned portfolio customers with significant independence and develop strategic relationships across territories
• Proactively ensure customers are delighted throughout their journey
• Partner with Sales to grow accounts and drive expansion opportunities
• Identify risks and escalate them with timely reporting
• Identify upsell/cross-sell opportunities and work with sales to close
• Lead complex customer success initiatives and act as escalation point
• Assist with product order queries and coordinate with logistics
• Ensure customers understand product, benefits and features
• Drive product and hardware adoption and manage multiple tasks
• Gather customer feedback to inform product development
• Monitor accounts and address signs of dissatisfaction or churn
• Guide new customers through onboarding with clear communication
• Drive personalized engagement strategies
• Mentor internal teams and contribute to thought leadership and events
• Develop product/industry knowledge to support customer success strategies

Skills

Customer Success

K12 knowledge

Organizational skills

Strategy

Business development

Negotiation

Communication

Goal achievement

SaaS experience

Job description

Renaissance Learning North America is actively seeking a Customer Success Manager III to oversee district and school level accounts within the Eastern or Central time zones. You will drive onboarding, nurture customer relationships, and execute strategies to maximize student outcomes while guiding upsell opportunities and risk management.

The role emphasizes cross-functional collaboration with Sales, Product, and Logistics, plus mentoring teammates, and upholding high standards for customer