Remote Customer Success Coach - K-12 EdTech & Safety

Paycom; Northern (KY); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Navigate360 is seeking a Customer Success Coach to support K–12 school and SMB accounts, ensuring onboarding, adoption, and realization of our SaaS school program benefits. You will build trusted advisor relationships and partner with internal teams to drive student outcomes and safety goals.

The role emphasizes proactive customer success, data-driven health monitoring, and collaboration across Implementation, Account Management, and Sales to maximize value and renewals.

Qualifications

• Bachelor's Degree required.
• 3+ years in a Customer Success, Implementation, Account Management, or Training role within a SaaS or EdTech environment.
• Experience supporting K–12 schools or districts and understanding of school operations.
• Experience with retention-focused metrics (health scores, adoption dashboards) and success planning.
• Ability to analyze platform data and derive actionable insights to improve usage and adoption.
• Familiarity with CRM and CS tools (Salesforce, Gainsight, ChurnZero).
• Excellent verbal and written communication with school personnel at all levels.
• Highly organized, adaptable, and able to manage multiple priorities in a customer-facing environment.
• Ability to travel occasionally for customer engagements and events.

Responsibilities

• Onboard and implement customers with a focus on high-quality onboarding.
• Monitor product usage, engagement, and health scoring.
• Develop adoption strategies for schools and accounts based on goals and usage trends.
• Provide proactive outreach with best practices, success stories, and feature education.
• Act as a trusted advisor aligning Navigate360 solutions to safety and student outcomes.
• Collaborate with Product, Implementation, Tech Support, Marketing, SMEs, and Sales.
• Escalate concerns with data-driven insights and drive resolution plans.
• Support renewal conversations and long-term account planning.
• Identify cross-sell or upsell opportunities based on customer needs.
• Other duties as assigned.

Skills

Customer Success

Account Management

Training

Verbal communication

Written communication

Travel flexibility

Education

Bachelor's Degree

Tools

Salesforce

Gainsight

ChurnZero

Job description

Navigate360 is seeking a Customer Success Coach to support K–12 school and SMB accounts, ensuring onboarding, adoption, and realization of our SaaS school program benefits. You will build trusted advisor relationships and partner with internal teams to drive student outcomes and safety goals.

The role emphasizes proactive customer success, data-driven health monitoring, and collaboration across Implementation, Account Management, and Sales to maximize value and renewals.