Remote EdTech Renewal & Growth Manager

Mcgraw Hill; Baton Rouge (LA); On-site; USD 65,000 - 85,000; Full time

Job summary

McGraw Hill is seeking a seasoned Customer Success Manager to lead renewals, drive revenue growth, and build strategic relationships with a portfolio of K-12 education clients. This remote role requires up to 50% travel to schools across the United States, with candidates residing near major airports.

You will own renewal forecasting, identify upsell opportunities, manage contracts, and partner with Sales to maximize account value while delivering measurable outcomes for our clients.

Qualifications

• 3+ years in Customer Success, Account Management, or Sales in SaaS.
• Bachelor’s Degree in Education.
• Proven track record of renewals or revenue targets.
• Strong sales skills: negotiation and closing.
• Experience managing renewals and pricing conversations.
• Ability to build and maintain relationships with multiple stakeholders.

Responsibilities

• Own the full renewal lifecycle including forecasting and contract execution.
• Identify upsell and cross-sell opportunities within accounts.
• Serve as primary contact and build executive relationships.
• Monitor outcomes and value realization to support renewal.
• Maintain renewal forecasts and report on retention and growth.

Skills

Customer Success

Account Management

Sales

Negotiation

Closing

Stakeholder relationships

Education

Bachelor's Degree in Education

Tools

Salesforce

Job description

McGraw Hill is seeking a seasoned Customer Success Manager to lead renewals, drive revenue growth, and build strategic relationships with a portfolio of K-12 education clients. This remote role requires up to 50% travel to schools across the United States, with candidates residing near major airports.

You will own renewal forecasting, identify upsell opportunities, manage contracts, and partner with Sales to maximize account value while delivering measurable outcomes for our clients.