Remote EdTech CSM: Onboarding & Growth

Buck Institute for Education

San Rafael (CA)

Remote

USD 102,000 - 108,000

Full time

4 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Health benefits (medical, dental, and

403b retirement plan

Life and disability insurance

Job summary

Buck Institute for Education, doing business as PBLWorks, is seeking a Customer Success Manager to guide educators through onboarding and ongoing success with our EdTech products. You will build tailored engagement plans, maintain strong customer relationships, and advocate for customer needs across product and curriculum teams.

The role emphasizes proactive support, data-driven insights, and cross-functional collaboration to improve customer outcomes and long-term retention, with a

Qualifications

2+ years in a customer-facing role such as customer success or EdTech implementation.
K-12 classroom teacher or instructional leadership experience preferred.
Strong problem-solving and communication skills with customer focus.

Responsibilities

Lead onboarding experiences for assigned customers.
Implement and maintain a customized engagement plan to support high retention.
Manage Tier 1 support and route Tier 2/3 inquiries with timely resolution.
Collaborate with Marketing, Product, and Program teams on outreach communications.
Contribute to creation and maintenance of FAQs and Help documents.

Skills

Customer-facing experience

Account management

Data-driven problem solving

Excellent communication

Education

K-12 teaching experience

Tools

Intercom

Job description

The role emphasizes proactive support, data-driven insights, and cross-functional collaboration to improve customer outcomes and long-term retention, with a

Get your free, confidential resume review.

or drag and drop your file here.