Customer Success Manager

Prologue; United States; À distance; USD 113 000 - 138 000; Plein temps

Avantages offerts par ce poste

Health, dental & vision insurance

Remote-friendly with flexible schedule

Career growth in a scaling EdTech

Résumé du poste

Prologue is seeking a Customer Success Manager to drive renewals and expansion across top 30-40 Enterprise Accounts in the EdTech space. The role emphasizes onboarding, implementation, and renewal readiness, with a focus on higher education clients.

HQ in California with PST hours; remote-friendly. You will collaborate with Sales, Product, and Support to ensure client success and platform value, supporting nonprofit sector growth.

Qualifications

• 4+ years in Customer Success, Account Management, or related roles in B2B EdTech SaaS.
• Must work PST hours due to California HQ.
• Proven renewals and expansion with enterprise accounts.
• Experience engaging executive stakeholders.
• Startup experience a plus.

Responsabilités

• Own and manage relationships with top 30-40 Enterprise Accounts for high retention and satisfaction.
• Develop and execute strategic account plans for renewals readiness and onboarding/implementation.
• Act as trusted advisor to higher education clients to maximize platform value.
• Collaborate cross-functionally with Sales, Product, and Support to advocate for customer needs.

Connaissances

Customer Success

Account Management

Relationship-building

Executive engagement

Description du poste

Prologue is partnering with an early-stage EdTech startup that is revolutionizing the way mission-driven organizations leverage technology. They are looking to bring on a Customer Success Manager to drive renewals and expansion across their top 30-40 Enterprise Accounts. This is an exciting opportunity to join a growing company and make a direct impact on higher ed organizations through cutting-edge solutions.

Note: This is not a upselling or renewals based position. If you are a guru at client-relations within Higher Ed with a focus on Onboarding, Implementation, and Renewal Readiness, this is the position for you!

Day-to-Day Responsibilities:

• Own and manage relationships with the top 30-40 Enterprise Accounts, ensuring high retention and satisfaction.
• Develop and execute strategic account plans to drive renewals readiness, onboarding/implementation.
• Act as a trusted advisor to higher education clients, understanding their goals and helping them maximize platform value.
• Collaborate cross-functionally with Sales, Product, and Support teams to advocate for customer needs and enhance the customer journey.

Requirements:

• 4+ years of Customer Success, Account Management, or related experience, preferably in B2B EdTech SaaS.
• Our client operates on PST hours with HQ in California. Must be okay with working those hours/timezone.
• Proven track record of driving renewals and expansion with Enterprise-level accounts.
• Strong relationship-building skills with the ability to engage executive stakeholders.
• Experience working in a fast-paced, early-stage startup environment is a plus.
• Competitive base salary with up to $125K.
• Remote-friendly work environment with flexible scheduling.
• Comprehensive health, dental, and vision insurance.
• Career growth opportunities in a rapidly scaling company serving the nonprofit sector.