Remote EdTech CSM: Own District Partnerships

Knowt Inc.; United States; A distancia; USD 70.000 - 80.000; Jornada completa

Descripción de la vacante

Knowt is hiring a Customer Success Manager to own relationships with schools and districts partnering with Knowt. You'll be the primary contact teachers call to maximize value and ensure renewals and growth.

This high-ownership, early-stage role lets you shape onboarding, rostering integrations (ClassLink, Clever), admin setup, and teacher training sessions. You’ll drive adoption, monitor usage, and identify expansion opportunities.

Formación

• 2 to 4 years of experience in customer success or account management.
• Experience working with K-12 schools or districts.
• Comfort presenting to teachers and administrators.
• Strong organizational skills and ability to manage many accounts.
• Data-minded with ability to track adoption and health metrics.
• Willingness to work US business hours.

Responsabilidades

• Own a book of school and district accounts from kickoff through renewal.
• Lead onboarding, rostering, admin setup, and teacher training.
• Drive adoption by monitoring usage and performing check-ins.
• Manage renewals and identify expansion opportunities.
• Create usage reports and quarterly business reviews.
• Collaborate with Sales and Product on feedback and roadmaps.
• Develop scalable help docs and training materials.

Conocimientos

Customer success

Account management

Presentation skills

Cross-functional collaboration

Herramientas

ClassLink

Clever

HubSpot

Salesforce

Google Classroom

Descripción del empleo

Knowt is hiring a Customer Success Manager to own relationships with schools and districts partnering with Knowt. You'll be the primary contact teachers call to maximize value and ensure renewals and growth.

This high-ownership, early-stage role lets you shape onboarding, rostering integrations (ClassLink, Clever), admin setup, and teacher training sessions. You’ll drive adoption, monitor usage, and identify expansion opportunities.