EdTech Enterprise CSM - Onboarding & Renewal (Remote)

Prologue; United States; Remote; USD 113,000 - 138,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Remote-friendly with flexible schedule

Career growth in a scaling EdTech

Job summary

Prologue is seeking a Customer Success Manager to drive renewals and expansion across top 30-40 Enterprise Accounts in the EdTech space. The role emphasizes onboarding, implementation, and renewal readiness, with a focus on higher education clients.

HQ in California with PST hours; remote-friendly. You will collaborate with Sales, Product, and Support to ensure client success and platform value, supporting nonprofit sector growth.

Qualifications

• 4+ years in Customer Success, Account Management, or related roles in B2B EdTech SaaS.
• Must work PST hours due to California HQ.
• Proven renewals and expansion with enterprise accounts.
• Experience engaging executive stakeholders.
• Startup experience a plus.

Responsibilities

• Own and manage relationships with top 30-40 Enterprise Accounts for high retention and satisfaction.
• Develop and execute strategic account plans for renewals readiness and onboarding/implementation.
• Act as trusted advisor to higher education clients to maximize platform value.
• Collaborate cross-functionally with Sales, Product, and Support to advocate for customer needs.

Skills

Customer Success

Account Management

Relationship-building

Executive engagement

Job description

Prologue is seeking a Customer Success Manager to drive renewals and expansion across top 30-40 Enterprise Accounts in the EdTech space. The role emphasizes onboarding, implementation, and renewal readiness, with a focus on higher education clients.

HQ in California with PST hours; remote-friendly. You will collaborate with Sales, Product, and Support to ensure client success and platform value, supporting nonprofit sector growth.