Education CSM - Remote, Impactful School Partnerships

Novel Effect, Inc.; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k)

Flexible vacation policy

Amazing teammates

Impactful work in education

Job summary

Novel Effect, Inc. seeks a Customer Success Manager with an education background to support school and district customers post-sale. You will guide rostering, onboarding, and adoption, delivering PD and resources to educators and administrators.

You will monitor usage, nurture relationships, and identify expansion opportunities, collaborating with Sales, Support, and Product to ensure successful launches and sustained value across districts.

Qualifications

• Experience supporting school or district implementations.
• Ability to facilitate professional development for educators.
• Strong relationship-building and project-management skills.

Responsibilities

• Own post-sale relationship with school and district customers.
• Guide rostering, onboarding, and access for educators.
• Develop onboarding plans with milestones and proactive follow-up.
• Monitor usage and engage customers to prevent churn.
• Collaborate with Support, Product, and Content on feedback and issues.

Skills

Education background

Educator training

Relationship building

Onboarding & adoption

Communication

Organization

Data-driven discussions

Cross-functional collaboration

Education landscape knowledge

Education

Education background

Job description

Novel Effect, Inc. seeks a Customer Success Manager with an education background to support school and district customers post-sale. You will guide rostering, onboarding, and adoption, delivering PD and resources to educators and administrators.

You will monitor usage, nurture relationships, and identify expansion opportunities, collaborating with Sales, Support, and Product to ensure successful launches and sustained value across districts.