Customer Success Lead — Onboarding & Adoption for Schools

ReadTheory; Charlotte (NC); Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative EdTech company is seeking a Customer Success Manager to lead onboarding and ensure ongoing success for K-12 customers. The role involves mentoring a support representative and driving adoption and renewals while working directly with founders to improve educational outcomes. Candidates should have at least 3 years of experience in Customer Success within a SaaS environment and high proficiency in web applications and CRMs.

Qualifications

• 3+ years in Customer Success or Support at a SaaS company, including mentoring or team lead experience.
• Proven onboarding and training skills for customer accounts.
• High technical proficiency with web apps, spreadsheets, and CRMs.

Responsibilities

• Lead, mentor, and work the queue: coach one support rep and spend daily time in chat and email.
• Own onboarding for new school and district Premium accounts: kickoff, success plans, training.
• Drive adoption and renewals: monitor health, run proactive check-ins.

Skills

Customer Success Management

Mentoring

Technical Proficiency

Onboarding Skills

Tools

CRM software

Web applications

Spreadsheets

Job description

An innovative EdTech company is seeking a Customer Success Manager to lead onboarding and ensure ongoing success for K-12 customers. The role involves mentoring a support representative and driving adoption and renewals while working directly with founders to improve educational outcomes. Candidates should have at least 3 years of experience in Customer Success within a SaaS environment and high proficiency in web applications and CRMs.