Head of Customer Success, EdTech & Literacy

Just Right Reader, Inc.; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Just Right Reader, Inc. is seeking an experienced Director of Customer Success to build and lead a high-impact CS organization. This leadership role focuses on retention, adoption, and renewal through scalable operating models and educator-friendly processes.

You will recruit and develop talent, partner with Sales, Product, and Professional Development, and establish metrics to identify risk and opportunity early. Strong communication and executive presence are essential for this role.

Qualifications

• 8+ years of progressive experience in Customer Success or related field.
• Experience leading customer-facing teams and building CS function.
• Strong ability to use data to identify risks and opportunities.

Responsibilities

• Own CS strategy and operating model with focus on retention and renewals.
• Define end-to-end customer lifecycle and ensure smooth transitions between teams.
• Build scalable structure and processes for onboarding, adoption, and renewal readiness.
• Partner with Sales, Product, and other teams to align on customer outcomes.
• Establish metrics and rhythms to monitor customer health and renewal risk.

Skills

Customer Success leadership

Data-driven decision making

Cross-functional collaboration

Leadership & coaching

Tools

HubSpot

Job description

Just Right Reader, Inc. is seeking an experienced Director of Customer Success to build and lead a high-impact CS organization. This leadership role focuses on retention, adoption, and renewal through scalable operating models and educator-friendly processes.

You will recruit and develop talent, partner with Sales, Product, and Professional Development, and establish metrics to identify risk and opportunity early. Strong communication and executive presence are essential for this role.