Remote East Regional Ambulance Network Lead

MTM, Inc.; Maryland City (MD); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

PTO & Holidays

Casual dress

Tuition reimbursement

Job summary

MTM, Inc. is seeking a Regional Ambulance Manager (East) to lead ambulance vendor recruitment, network management and cost analysis across the East region. This remote role requires up to 25% travel and close collaboration with Mobile Integrated Health teams to ensure service excellence.

You will oversee provider performance, contract compliance, and strategic expansions while maintaining MTM’s standards for quality and patient-centered service.

Qualifications

• High School Diploma or GED required.
• 5+ years EMS or Ambulance Operations experience (7+ years preferred).
• Proficient in MS Office (Word, Excel, Outlook, PowerPoint).
• Ability to prioritize, manage multiple tasks and meet deadlines.
• Strong focus on customers, accountability, teamwork, collaboration and decisiveness.
• Excellent customer orientation and communication skills.

Responsibilities

• Full lifecycle recruitment of ambulance vendors throughout assigned region; identify, contract and onboard ambulance vendors.
• Lead the retention of and recruitment of the existing network to ensure that networks are comprehensive in geographic coverage.
• Evaluate performance and costs of ambulance providers and hold vendors accountable for a variety of metrics, including on time performance, cost and customer service satisfaction.
• Maintain knowledge of client expectations, contract terms, rates and protocols; Medicaid/Medicare fee schedules; service levels.
• Work with Mobile Integrated Health to ensure strong ambulance partnerships for community paramedicine and in-home services.
• Oversight of internal ambulance processes, provider training, and claims resolution.
• Drive ambulance cost containment initiatives and analyze costs per trip and per mile to meet budgeted expenses.
• Monitor service levels and trip scheduling to meet client and contract expectations.
• Provide ambulance providers with guidance from scheduling through reimbursement.
• Oversee consistency of ambulance policies and procedures.
• Monitor monthly performance metrics including recruitment activity and progress toward goals.
• Educate providers on MTM requirements and regulatory updates.
• Plan and execute updated amendments and regulatory changes.
• Act as ambulance SME and stay current on industry trends and expansion opportunities.
• Ensure process and quality compliance and monitor contract standards.

Skills

MS Office

Customer service

Time management

Prioritization

Communication

Problem solving

Education

EMS experience

Healthcare background

Tools

MS Office Suite

Job description

MTM, Inc. is seeking a Regional Ambulance Manager (East) to lead ambulance vendor recruitment, network management and cost analysis across the East region. This remote role requires up to 25% travel and close collaboration with Mobile Integrated Health teams to ensure service excellence.

You will oversee provider performance, contract compliance, and strategic expansions while maintaining MTM’s standards for quality and patient-centered service.