Remote EAP Mental Health Counselor (24/7)

CVS Health; New York (NY); Hybrid; USD 54,000 - 143,000; Full time

Job summary

CVS Health is seeking an EAP Clinical Counselor to deliver on-demand, single-session mental health consultations via phone, video, or chat. You will perform clinical assessments, safety planning, and triage while navigating advanced technology platforms, ensuring timely, confidential documentation in a fast-paced environment.

The role supports members nationwide with a 40-hour week and remote work from the USA, with shifts listed as Wednesday through Sunday, 7:30pm–4:00am EST.

Qualifications

• 1+ year of crisis intervention experience.
• Valid unrestricted independent professional behavioral health license per state regulations.
• 24x7x365 call center coverage may be required.

Responsibilities

• Deliver on-demand single session consultations, clinical assessments, safety plans, triage, and informational services.
• Leverage technology platforms to connect members with the right solutions at the right time.
• Provide care via phone, video, or chat with real-time documentation.
• Protect confidentiality and maintain accurate, timely documentation meeting regulatory requirements.

Skills

Crisis intervention

Call center experience

Rapport-building

Education

Master's Degree in behavioral health counseling

Job description

CVS Health is seeking an EAP Clinical Counselor to deliver on-demand, single-session mental health consultations via phone, video, or chat. You will perform clinical assessments, safety planning, and triage while navigating advanced technology platforms, ensuring timely, confidential documentation in a fast-paced environment.

The role supports members nationwide with a 40-hour week and remote work from the USA, with shifts listed as Wednesday through Sunday, 7:30pm–4:00am EST.