Remote EAP Clinical Counselor 24/7 Mental Health Support

CVS Health; North Carolina; Hybrid; USD 54,000 - 143,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking an EAP Clinical Counselor to provide on-demand, single-session mental health support via video, phone, or chat for members nationwide. The role emphasizes rapid access, clinical assessments, safety planning, and compliant documentation in a fast-paced environment.

The position is fully remote in the USA and requires crisis intervention experience, an active clinical license, and 24/7 coverage with possible holiday shifts.

Qualifications

• 1+ years of crisis intervention experience.
• Valid unrestricted independent professional behavioral health clinical license to practice per state regulations in the state they reside in/one or more or equivalent is required: LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist.
• 24x7x365 call center coverage needed, holiday coverage may be required.

Responsibilities

• Deliver on-demand single session consultations, clinical assessments, action and safety plans, triage, and informational services.
• Leverage advanced technology platforms to enhance customer experience, ensuring optimal outcomes by connecting members to the right solutions at the right time to meet their needs.
• Support members in their preferred communication modality, whether via phone, video, or chat, for personalized and effective care.
• Type and document information accurately and in real time.
• Utilize intranet systems and other tools to support call handling, often in the moment.
• Use chat and instant messaging tools during or between calls for team support.
• Review email communications to stay up to date on important plan sponsor information, process changes, department information,
• Multitask effectively while engaging with members.
• Protect the confidentiality of member information and adheres to enterprise and EAP confidentiality policies.
• Maintain accurate, complete, and timely documentation that meets regulatory and risk management requirements.

Skills

Crisis intervention

Education

Master's degree in behavioral health counseling

Job description

CVS Health is seeking an EAP Clinical Counselor to provide on-demand, single-session mental health support via video, phone, or chat for members nationwide. The role emphasizes rapid access, clinical assessments, safety planning, and compliant documentation in a fast-paced environment.

The position is fully remote in the USA and requires crisis intervention experience, an active clinical license, and 24/7 coverage with possible holiday shifts.