Remote EAP Mental Health Counselor (On-Demand)

CVS Health; New Jersey; Hybrid; USD 54,000 - 143,000; Full time

Job summary

CVS Health is hiring an EAP Clinical Counselor to deliver on-demand, single-session consultations via phone, video, or chat. The role supports members with crisis assessment, safety planning, and informational services across the United States from a remote home office.

The position requires 1+ year(s) crisis intervention experience and an active, unrestricted behavioral health license. Full-time with 40 hours weekly and a 7:30pm–4:00am EST shift on Wednesday–Sunday.

Qualifications

• 1+ years of crisis intervention experience.
• Valid unrestricted independent professional behavioral health clinical license to practice per state regulations.
• 24x7x365 call center coverage needed, holiday coverage may be required.

Responsibilities

• Deliver on-demand single session consultations, clinical assessments, action and safety plans, triage, and informational services.
• Leverage advanced technology platforms to enhance customer experience, ensuring optimal outcomes by connecting members to the right solutions at the right time.
• Support members in their preferred communication modality, whether via phone, video, or chat, for personalized and effective care.
• Type and document information accurately and in real time.
• Utilize intranet systems and other tools to support call handling, often in the moment.
• Use chat and instant messaging tools during or between calls for team support.
• Review email communications to stay up to date on important plan sponsor information, process changes, department information.
• Multitask effectively while engaging with members.
• Protect the confidentiality of member information and adheres to enterprise and EAP confidentiality policies.
• Maintain accurate, complete, and timely documentation that meets regulatory and risk management requirements.

Skills

Crisis intervention

Call center experience

Multitasking

Computer literacy

Behavioral health knowledge

Education

Master's Degree in behavioral health counseling profession

Job description

CVS Health is hiring an EAP Clinical Counselor to deliver on-demand, single-session consultations via phone, video, or chat. The role supports members with crisis assessment, safety planning, and informational services across the United States from a remote home office.

The position requires 1+ year(s) crisis intervention experience and an active, unrestricted behavioral health license. Full-time with 40 hours weekly and a 7:30pm–4:00am EST shift on Wednesday–Sunday.