Remote EAP Clinical Counselor - 24/7 Mental Health Support

CVS Health; Virginia; Hybrid; USD 54,000 - 143,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

CVS Health is seeking an EAP Clinical Counselor to provide on-demand, single-session mental health consultations via phone, video, or chat. The role emphasizes rapid access, safety planning, triage, and documentation within a confidential framework.

Responsibilities include coordinating with technology platforms to connect members to the right resources and delivering high-quality care in a fast-paced, regulated environment. This full-time, remote position supports nationwide members.

Qualifications

• 1+ years of crisis intervention experience.
• Valid unrestricted independent professional behavioral health clinical license to practice per state regulations.
• 24x7x365 call center coverage may be required.

Responsibilities

• Deliver on-demand single-session consultations, clinical assessments, safety plans, triage, and information services.
• Use technology platforms to connect members to the right solutions for their needs.
• Support members via phone, video, or chat for personalized care.
• Type and document information accurately in real time.
• Utilize intranet systems to support call handling.
• Communicate via chat or instant messaging for team support.
• Review email communications for plan sponsor updates and policy changes.
• Multitask while engaging with members and maintain confidentiality.
• Maintain complete documentation meeting regulatory and risk management requirements.

Skills

Crisis intervention experience

Call center experience

Strong rapport-building

Multitasking in a fast-paced setting

Education

Master's Degree in behavioral health counseling

Licensure: LPC/LMFT/LCSW/LMHC/LCMHC/LICSW/LISW/Clinical Psychologist

Tools

Electronic health records (EHR) systems

Video/phone/chat platforms

Job description

CVS Health is seeking an EAP Clinical Counselor to provide on-demand, single-session mental health consultations via phone, video, or chat. The role emphasizes rapid access, safety planning, triage, and documentation within a confidential framework.

Responsibilities include coordinating with technology platforms to connect members to the right resources and delivering high-quality care in a fast-paced, regulated environment. This full-time, remote position supports nationwide members.