Remote EAP Clinical Counselor — 24/7 Mental Health Support

CVS Health; Tennessee; Hybrid; USD 54,000 - 143,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health, a leader in accessible health care, is seeking an EAP Clinical Counselor for its nationwide, fully remote team. You will deliver on-demand mental health support via phone, video, or chat, performing assessments, safety planning, and documentation with strict confidentiality.

Ideal candidates hold a master’s in behavioral health counseling and a state licensure. The role requires 40 hours weekly, with a Wednesday–Sunday night shift and eligibility for CVS Health benefits.

Qualifications

• 1+ years of crisis intervention experience.
• Valid unrestricted independent professional behavioral health license to practice per state regulations.
• 24x7x365 call center coverage may be required.

Responsibilities

• Deliver on-demand single-session consultations and triage.
• Provide clinical assessments and safety plans.
• Support members via phone, video, or chat with information and referrals.
• Document information accurately in real time.
• Navigate intranet systems to support call handling.
• Use chat tools for team collaboration during/after calls.
• Review emails for plan sponsor information and changes.
• Maintain confidentiality and compliant documentation.

Skills

Crisis intervention

Licensed behavioral health

Call center experience

Behavioral health care

Education

Master's Degree in behavioral health counseling

Job description

CVS Health, a leader in accessible health care, is seeking an EAP Clinical Counselor for its nationwide, fully remote team. You will deliver on-demand mental health support via phone, video, or chat, performing assessments, safety planning, and documentation with strict confidentiality.

Ideal candidates hold a master’s in behavioral health counseling and a state licensure. The role requires 40 hours weekly, with a Wednesday–Sunday night shift and eligibility for CVS Health benefits.