Remote EAP Clinical Counselor — 24/7 Mental Health Support

CVS Health; Pennsylvania; Hybrid; USD 54,000 - 143,000; Full time

Benefits offered by this job

Comprehensive benefits

Bonus eligibility

Job summary

CVS Health is seeking an EAP Clinical Counselor to deliver on-demand, single-session mental health support via phone, video, or chat, including assessments, safety planning, and triage across the United States in a fully remote capacity.

You will document in real time, maintain confidentiality, and navigate enterprise systems while supporting members through a technology-enabled care platform.

Qualifications

• 1+ year of crisis intervention experience.
• Valid unrestricted independent behavioral health clinical license to practice per state regulations.
• 24x7x365 call center coverage needed, holiday coverage may be required.

Responsibilities

• Deliver on-demand single session consultations, clinical assessments, action and safety plans, triage, and informational services.
• Leverage advanced technology platforms to connect members to the right solutions at the right time.
• Support members in their preferred communication modality (phone, video, chat) for personalized care.
• Type and document information accurately and in real time.
• Utilize intranet systems and other tools to support call handling, often in the moment.
• Use chat and instant messaging tools during or between calls for team support.
• Review email communications to stay up to date on important plan sponsor information.
• Multitask effectively while engaging with members.
• Protect the confidentiality of member information and adhere to confidentiality policies.
• Maintain accurate, complete, and timely documentation that meets regulatory and risk management requirements.

Skills

Crisis intervention

Call center experience

Documentation and recordkeeping

Multitasking in fast-paced environment

Communication via phone/video/chat

Education

Master's Degree in behavioral health counseling profession

Job description

CVS Health is seeking an EAP Clinical Counselor to deliver on-demand, single-session mental health support via phone, video, or chat, including assessments, safety planning, and triage across the United States in a fully remote capacity.

You will document in real time, maintain confidentiality, and navigate enterprise systems while supporting members through a technology-enabled care platform.