Remote EAP Clinical Counselor – On-Demand Mental Health

CVS Health; Connecticut; Hybrid; USD 54,000 - 143,000; Full time

Job summary

CVS Health, via Aetna Mental Well-being, seeks an EAP Clinical Counselor to provide on-demand, single-session mental health support across video, phone, or chat from a fully remote US-based role. The position requires licensure and crisis intervention experience, with 24x7 availability and strong documentation in a fast-paced environment.

You will perform assessments, safety planning, triage and information sharing while protecting confidentiality and adhering to enterprise policies.

Qualifications

• 1+ years of crisis intervention experience.
• Valid unrestricted independent behavioral health clinical license to practice per state regulations (e.g., LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist).
• 24x7x365 call center coverage may be required.

Responsibilities

• Deliver on-demand single-session consultations, clinical assessments, safety plans, triage, and informational services.
• Leverage technology platforms to connect members to the right solutions via video, phone, or chat.
• Support members in their preferred communication modality while ensuring privacy and confidentiality.
• Type and document information accurately and in real time.
• Maintain accurate, complete, and timely documentation meeting regulatory and risk management requirements.

Skills

Crisis intervention

Crisis response

Education

Master’s Degree

Job description

CVS Health, via Aetna Mental Well-being, seeks an EAP Clinical Counselor to provide on-demand, single-session mental health support across video, phone, or chat from a fully remote US-based role. The position requires licensure and crisis intervention experience, with 24x7 availability and strong documentation in a fast-paced environment.

You will perform assessments, safety planning, triage and information sharing while protecting confidentiality and adhering to enterprise policies.