Remote EAP Clinical Counselor — Crisis Support

CVS Health; Michigan; Hybrid; USD 54,000 - 143,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement savings options

Paid time off

Job summary

CVS Health is seeking an EAP Clinical Counselor for Aetna Mental Wellbeing to provide on-demand, single-session consultations via phone, video, or chat, including assessments, safety planning, and triage. This full-time, remote role supports members nationwide with strict confidentiality and real-time documentation.

The position requires a Master's in behavioral health counseling and an active, unrestricted license, plus 24x7 call center coverage.

Qualifications

• 1+ years of crisis intervention experience.
• Valid unrestricted independent behavioral health clinical license per state regulations (e.g., LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist).
• 24x7x365 call center coverage required.

Responsibilities

• Provide on-demand single-session consultations, assessments, safety planning and triage.
• Deliver care via phone, video and chat using enterprise platforms with real-time documentation.
• Maintain accurate, confidential records following EAP and enterprise policies.
• Support members in preferred communication modalities and connect to right resources.
• Document information accurately in real time and use intranet tools for call handling.

Skills

Crisis intervention

Call center experience

Communication skills

Multitasking

Education

Master's Degree in Behavioral Health Counseling

Tools

Video/Chat platforms

Intranet systems

EMR / Documentation tools

Job description

CVS Health is seeking an EAP Clinical Counselor for Aetna Mental Wellbeing to provide on-demand, single-session consultations via phone, video, or chat, including assessments, safety planning, and triage. This full-time, remote role supports members nationwide with strict confidentiality and real-time documentation.

The position requires a Master's in behavioral health counseling and an active, unrestricted license, plus 24x7 call center coverage.